Tranquil Essence Return and Refund Policy – We’re Here for You

No Quibble Refund or Exchange Policy

Hey there! At Tranquil Essence, we want your experience to be as smooth and joyful as our products. If you need to make a return or get a refund, here’s how we can help:

Let Us Know Within 14 Days: If something’s not quite right, drop us an email at [email protected] within 14 days of receiving your order. Include your order number, and if your product is damaged, a photo as proof.

Return Unopened and Original: Please send back the product unopened and in its original packaging.

Covering Postage: If your product is damaged, we’ll cover the postage cost. If you’ve changed your mind, that’s totally okay, but you’ll need to cover the postage.

Your Choices for Resolution: We’re flexible! Choose between a refund, a replacement, or store credit. Just let us know what works best for you.

Quick Processing: We’ll issue your refund or store credit within 1-2 days of receiving the returned product. If you opt for a replacement, we’ll get it out to you 1-2 days after we receive the original item.

Working Together for the Best Solution: We believe in collaborating with you to find the best resolution. Your satisfaction is our priority!

Remember, we’re always here to make your experience with Tranquil Essence a delightful one.